In response to the COVID-19 pandemic, we have modified how our offices function. As your child's medical home, the health of your child as well as the health of all in the community, is our priority. In compliance with CDC, Federal, and State guidelines we have temporarily changed some processes in our offices to better protect your family, our staff, and the community.
The current situation with COVID-19 (Coronavirus 2019) continues to develop in the United States. Although it appears that in general children may be asymptomatic carriers or have milder illness with Coronavirus, there have been some reports of more serious cases. Children may also serve as carriers of the virus to persons more susceptible for severe illness such as older individuals (e.g. grandparents). There are practical ways to protect your family. Please CLICK HERE to review links to helpful information for parents.
Appointments and Walk-In
1. Effective March 18, 2020, our walk-in hour has been canceled. We are seeing patients starting at 8 a.m. BY APPOINTMENT.
2. If your child has a cough or shortness of breath or two of the following symptoms; fever, chills, headache, sore throat, muscle aches or pains, and sudden lost of taste or smell, please call our office to schedule an appointment.
3. Please advise our staff when calling to schedule an appointment if your child or anyone in the household has traveled in the last 14 days or if they have had close contact with a person who has been confirmed or suspected of having COVID-19. Our staff will follow CDC and Health Department protocols by asking several screening questions when you call to schedule any visit regarding travel, symptoms, and potential COVID-19 cases.
4. In compliance with CDC recommendations, we kindly request that our patients age two and older, as well as any accompanying parents, caregivers and siblings come in our offices wearing a face covering or mask.
5. While we encourage you to bring only the child or children scheduled for appointments, we understand circumstances may require you to bring other children or family members to assist with the visit. In an effort to protect your family and the most vulnerable, we kindly ask you limit non-essential companions.
How We Are Protecting Your Family
We understand your family's safety is your priority. We would like to reassure you, it is ours as well. Therefore, we would like to share with you the preventive measures we have enacted to ensure your family's safety while visiting our offices.
- All providers and clinical staff must wear a mask during every patient encounter.
- Kindly request, per CDC recommendations, that our patients age two and older as well as any accompanying parents, caregivers, or siblings wear a face covering or mask.
- We have installed a plexiglass barrier at our check-in desks in our waiting rooms.
- We meticulously disinfect our exam rooms and equipment between patients. We frequently disinfect our waiting rooms and restrooms as well.
- Follow OSHA guidelines for sanitizing our facilities.
- Follow the proper procedure for cleaning an exam room following a visit with a patient or family member with suspected COVID-19 using EPA registered disinfectants that are qualified for use against SARS-Cov-2, the virus that causes COVID-19.
- We truly practice social distancing and have rearranged our waiting rooms to allow sufficient distance between families.
- Upon arrival to work, we check the temperature of all staff. No one who is sick may work.
- We have plenty of hand sanitizers and soap available to both staff and patients. Frequent hand washing is strictly enforced.
- Our schedulers, front staff and nurses screen everyone coming into our office to avoid potential COVID exposure to others.
- Patients who are possibly contagious use a separate entrance and proceed quickly to designated rooms.
- Discontinued use of the sticker box and have removed all books from waiting and exam rooms.
We are pleased to announce during this time we are offering Telehealth visits to address certain types of visits. Please click this link to view more information regarding Telehealth.
Please advise us if your child has cough or difficulty breathing, or two of the following symptoms; fever, headache, muscle aches or pains, and sudden loss of taste or smell. Additionally, please let us know if anyone in your family has recently traveled or had contact with a person confirmed or suspected of having COVID-19. Our providers will determine if testing is necessary based on current CDC and Florida Department of Health guidelines. This information is subject to change at any time.
Serology Antibody Testing
Currently, we are not offering antibody testing. The serologic test has been developed to identify those who have been previously infected with COVID-19, it is not used to diagnose it. A positive result only identifies a person who has been sick and produced antibodies, which typically take one to two weeks to develop. Usually, someone with COVID-19 is recovering or has recovered by the time the test becomes positive. The CDC in collaboration with the FDA and other governmental authorities are evaluating commercially manufactured tests. We are monitoring the situation closely and will provide updates as the become available.
Please continue to monitor our web site and Facebook page for updates as they develop. We are grateful for your patience during these exceptional times.