In response to the COVID-19 pandemic and in compliance with CDC, Federal, and State guidelines we have modified how our offices function. Our goal is protect your family, our staff, and the community. As your child's medical home, the health of your child and your family is our priority.
The current situation with COVID-19 (Coronavirus 2019) continues to develop in the United States. Although it appears that in general children may be asymptomatic carriers or have milder illness with Coronavirus, there have been some reports of more serious cases. Children may also serve as carriers of the virus to persons more susceptible for severe illness such as older individuals (e.g. grandparents). There are practical ways to protect your family. Please CLICK HERE to review links to helpful information for parents.
Appointments and Walk-In
1. Effective March 18, 2020, our walk-in hour has been canceled. We are seeing patients starting at 8 a.m. BY APPOINTMENT.
2. If your child has a cough, shortness of breath, fever or chills, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea, please call our office prior to arrival for your appointment.
3. Please advise our staff when calling to schedule an appointment if your child or anyone in the household has traveled outside your local area in the last 14 days or if they have had close contact with a person who has been confirmed or suspected of having COVID-19. Our staff will follow CDC and Health Department protocols by asking several screening questions when you call to schedule any visit regarding travel, symptoms, and potential COVID-19 cases.
4. In compliance with CDC recommendations, our patients age two and older, as well as any accompanying parents, caregivers and siblings must come in our offices wearing a face covering or mask.
5. While we encourage you to bring only the child or children scheduled for appointments, we understand circumstances may require you to bring other children or family members to assist with the visit. In an effort to protect your family and the most vulnerable, we kindly ask you limit non-essential companions.
HOW WE ARE PROTECTING YOUR FAMILY
We understand your family's safety is your priority. We would like to reassure you, it is ours as well. Therefore, we would like to share with you the preventive measures we are taking to keep your family safe during your visit.
- All providers and clinical staff must wear a mask during every patient encounter.
- Per CDC recommendations, our patients age two and older as well as any accompanying parents, caregivers, or siblings must wear a face covering or mask.
- We have installed a plexiglass barrier at our check-in desks in our waiting rooms.
- We meticulously disinfect our exam rooms and equipment between patients. We frequently disinfect our waiting rooms and restrooms as well.
- Follow OSHA guidelines for sanitizing our facilities.
- Follow proper procedure for cleaning an exam room following a visit with a patient or family member with suspected COVID-19 using.
- We use EPA registered disinfectants that are qualified for use against SARS-Cov-2, the virus that causes COVID-19.
- We truly practice social distancing and have rearranged our waiting rooms to allow sufficient distance between families.
- To eliminate or minimize your time in the waiting room, we have made our check-in procedures contactless with the use of electronic forms, text messages and our patient portal.
- Upon arrival to work, we check the temperature of all staff. No one who is sick may work in office.
- We have plenty of hand sanitizers and soap available to both staff and patients. Frequent hand washing is strictly enforced.
- In order to protect healthy and vulnerable patients, our staff screens everyone coming to our offices for symptoms and exposure to COVID-19. Patients and/or caregivers with symptoms or exposure to COVID-19 will be asked to reschedule their well visit. A sick visit will be offered.
- Patients who arrive for a well visit as well as their parent or caregiver will have their temperatures screened upon entry to the office. Patients and/or caregivers that have a fever (100.4 or greater) will be asked to reschedule the well visit. A sick visit will be offered.
- Patients who are possibly contagious use a separate entrance and proceed quickly to designated rooms.
- Discontinued use of the sticker box and have removed all books from waiting and exam rooms.
Please advise us if your child has cough or difficulty breathing, or two of the following symptoms; fever, headache, muscle aches or pains, and sudden loss of taste or smell. Additionally, please let us know if anyone in your family has recently traveled or had contact with a person confirmed or suspected of having COVID-19. Our providers will determine if testing is necessary based on current CDC and Florida Department of Health guidelines. This information is subject to change at any time.
Serology Antibody Testing
Currently, we are not offering antibody testing. The serologic test has been developed to identify those who have been previously infected with COVID-19, it is not used to diagnose it. A positive result only identifies a person who has been sick and produced antibodies, which typically take one to two weeks to develop. Usually, someone with COVID-19 is recovering or has recovered by the time the test becomes positive. The CDC in collaboration with the FDA and other governmental authorities are evaluating commercially manufactured tests. We are monitoring the situation closely and will provide updates as the become available.
Please continue to monitor our web site and Facebook page for updates as they develop. We are grateful for your patience during these exceptional times.